We provide businesses like yours with 24/7 IT support, proactive monitoring, and preventive maintenance.
Our goal is to ensure your staff is productive, that technology is used as a driving force for your business, and the burden of IT support is lifted.
In short, we will support your staff by monitoring and managing your technology services, desktops, laptops, and other IT devices so you can focus on what you do best.
Managed Services Providers vsBreak-Fix IT Companies
Growing businesses have a couple options to manage their IT infrastructures.
Working with a Managed IT Services Provider
Comprehensive coverage of IT infrastructure
Flat, predictable monthly cost
Access to cutting-edge IT security systems
24/7/365 security monitoring
Proactive problem solving
Updates and fixes are included
Long-term solutions (to avoid recurring issues)
Support by phone, email, web portal, chat, and desktop icon
Minimal downtime (if any)
Quarterly Strategic Client Success Meetings
Working with a Break-Fix Company
Only show up when systems break down
Expensive, unexpected repair costs
Pricey security upsells after a breach occurs
No security monitoring
Reactive problem solving
Short-term solutions and band-aid fixes
Long response times (hours or days)
Extended downtime whenever something breaks
Lost productivity and revenue
Break-fix providers get paid to fix your IT problems – your losses are their victories. Managed services providers lose money when you run into issues, and they work day and night to help you avoid interruptions altogether.
Tappan Solutions is focused on your bottom line and your business continuity. From customer experience to workflow optimization, we understand that technology in your business is playing a big role in the way your business operates and grows.
Opening a small business I am learning it can be a miracle finding someone who will do what they say they will. Tappan Solutions was that miracle for us. Delivered as promised and on time to get our new system up and running. To give 5 stars on Yelp is a big deal, but they earned it. Great customer service and a friendly attitude to top it off. Looking forward to working together in the future.
Demonstrates an incredible interest in their clients success
Tappan Solutions as a whole displays a remarkable interest in their clients and trade partners. They clearly aim to achieve a solid understanding of your IT requirements, projects, and potential advantages that could swiftly enhance IT efficiency and productivity. They bring an inherent enthusiasm to their approach, where it's evident that they authentically wish to witness each of their clients prosper and maintain smooth and trouble-free IT operations. When consulting with your company, the team comprehends the complete IT landscape. I strongly endorse their services.
Tappan Solutions has been my IT company for my busy law practice
Tappan Solutions has been my IT company for my busy law practice for six years. They have been nothing short of excellent. They keep up to date with the changes, keep our systems up and running and are extremely accessible at night and on weekends!. Tappan Solutions gets our highest marks.
In addition to regular IT services, as needed training
In addition to regular IT services, as needed, Tappan Solutions has provided training to our staff in our transition to Office 365. They also set up our new RingCentral Phone System and trained our staff in its use. They are very well organized, easy to work with, and knowledgeable. I would highly recommend them to any company evaluating IT services."